The customer satisfaction and low healthcare cost, thus making

urgent care centre is a healthcare
organization that is concerned with the treatment
of minor injuries that require quick attention or urgent treatment. Urgent care
centre offers treatment of minor injuries
and other illnesses that are less severe. In the
healthcare industry, this kind of organization is helpful to people living in
the surrounding because they take less much less time to seek medical attention
before their situation gets worse. As the clinic manager on an urgent
care centre, I have observed that
recently there has been a bad trend that needs
immediate action. There have been an increase of complaints regarding long
waiting hours, inadequate information
from staff during visits, and relatively smaller numbers of insurance types
accepted at the organization. To stop this unfortunate trend it is imperative
to adopt new quality initiatives that would increase patients’ satisfaction and
potentially reduce healthcare cost. Another remedy to mitigate the problem
would be to adopt Medicare as the potential pay sources our urgent care centre.

One good example of a quality initiative that would serve as a
solution to the problem in the facility is providing a practical wellness
initiative (Nash et al., pg. 228).
Through offering incentives to the employees, their participation in handling
the patients would improve tremendously because at the end of the day they will
have something to smile about. Wellness
programs help the employees to perform
their duties effectively and help the organization meet its goals. An efficient
wellness program helps the employer to assess the engagement level of the
employees. After assessing the engagement level of the employee, it would be
much easier to determine on the effective initiative programs to introduce in
case the current one does not satisfy the employer. The result of a proper wellness program in customer satisfaction and
low healthcare cost, thus making a major quality initiative. The second quality
initiative is adding new provisions of the prescription drugs to increase the utilization of drugs by the
patients. There should be a new drug management program that ensures that the
patients are using coinsurance generic drugs more than the other types of
drugs. These type of drugs enhances the patients to take them for a longer
period, and they are less expensive,
efficient, and have no side effects as compared to the other types of drugs.
This initiative increases customer satisfaction as well as minimizing the
healthcare costs.

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The last quality initiative to
solve the problem facing the urgent care facilities is hold regular seminars
with the employees are discuss on the issues affecting their productivity as
well brainstorming on how to meet patients’ demands (Terjesen et al.,. pg. 17). This strategy also gives the
employee a chance to propose initiatives that they think might be of benefit to
the company without increasing healthcare cost and this has been applicable in
many facilities in the U.S. As the clinical manager I would be in full support
of Medicaid as potential pay source for the urgent care centre. One of the reason is that Medicaid is that is funded by both the federal and state
government and this means there would be a number
of insurance types accepted by the facility. Another reason is that Medicaid
offers insurance coverage that is not offered by Medicare and this would enhance
is patient satisfaction and reduce healthcare cost. In conclusion, it suffices
to say, the onus is on the clinical manager to ensure a high standard of
management and this would help the facility to achieve its goals.

Works Cited

Nash, David B,
Raymond J. Fabius, Alexis Skoufalos, Janice Clarke, and Melissa R. Horowitz. Population
Health: Creating a Culture of Wellness. , 2016. Internet resource

Terjesen, Erin, and John Shufeldt. Textbook of Urgent Care
Management: Chapter 27, Public Relations: a Tool for Success. Cork:
BookBaby, 2014. Print


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