Problem merits and demerits of each. Thirdly, I will


  Problem Solving Model. (n.d.).
Retrieved January 29, 2018, from


Organizational Culture Types. (n.d.).
Retrieved January 29, 2018, from

We Will Write a Custom Essay Specifically
For You For Only $13.90/page!

order now


(n.d.). Retrieved January 29, 2018,


Whetten, David. A. & Cameron, Kim
S. Developing management skills, Ninth Edition, Prentice Hall, 2016.




















I have completed
the diagnostic survey and scored the 444 out of 510 and according to that score
list, I m lying in the top quartile. But by doing so, I found some of my
weakness that I would like to improve for enhancing my management skills. These
are related to stress and time pressured situations. Sometimes, I am unable to
manage the time as I take too much responsibility than required that is why I
face problem to maintain balance between the actual and expected time which as
a result creates unfavourable conditions. Usually, I should have to use some
relaxation techniques to overcome this, but I don’t do.

Part 2 Answer



Then I will go
with imagination means something new that will explore and transform the ideas
and a unique vision will create. Next to it, improvement is necessary to
increment, control process, and remove the problems. Finally, I will investment
resources such money, time, and efforts to achieve the goal, to get fast but
better response.

Creativity is important to make every approach effective and to do so, first
incubation is necessary which means to be sustained or grow and it can be done
only if people of the city will involve, coordinate and work in a team which
will build trust and empower them.

Firstly, I will
define the problem and its acceptance with its actual causes. Secondly, I will
generate many alternative solutions for the same problems with the different
merits and demerits of each. Thirdly, I will evaluate the all solutions and
find out the best optimal solution for the problem. Finally, I will implement
that optimal solution and will follow up with feedback.

E) If I will be
the city manager of the city Fort St. John then I will solve the problem
analytically first and then creatively as problem should have clear view.


makes monitoring system to measure the efficiency of problem solution.

collects the feedback and creates acceptance also.

implements the solution at good time and in right sequence.

4) Implement and
follow up on the solution

makes clear to the best alternative.

measures the main effect as well as side effects of the alternatives.

finds out the optimal standard systematically among all.

3) Evaluate and
select an alternative

defines the ways to solve the problem.

states that alternatives are stable with goals and defines the short as well as
long term solutions.

ensures that each involved person makes alternative.

delays the evaluating alternatives.

2) Generate
Alternative Solutions

defines to whom problem belongs to.

identifies what rules or standards are violated.

allows everyone to involve for information.

defines causes responsible for it.

creates the difference between the fact and opinion.

1) Define the

d) A model of Problem Solving: It has basically four
steps: –

Reactive Strategy: This Strategy is used
when we want an immediate response to cope up from stress. These are short term
process and used as on spot remedies to reduce temporary effects of stress.

Proactive Strategy: It is way to increase
the overall capacity by increasing the personal resiliency of any person. These
strategies act as a resistance to the negative effects of stress.

Enactive Strategy: It is the the best way
to manage stress by eliminating stressors through creating a new environment
having no stressors.

For managing stress, there are three strategies:


3) Reactions: It includes the process such as
temporary relaxation techniques and contemplative practices through which the
stress can be reduced on temporary basis.

2) Resiliency: It is a capacity to tolerate the
negative effects of stress or difficulties which are produces due to stressors.
It can be behavior patterns, psychological characteristics, supportive social
relationships. These forces help to produce good interpersonal relationships
and emotional stability.


iv) Anticipatory Stressors: This stress is related due
to the fear and unpleasant expectations.

iii) Situational
Stressor: These are occurred due to the rapid change in surrounding environment
and unfavorable working conditions.

ii) Encounter Stressor:
These can occur from the conflicts producing due to the roles, issues, and

i) Time stressor:
these are related to the work overload and lack of control.

1)Stressors: these
are the anything because of that stress is produced. It has mainly four

This model describes
how to find out the reasons of stress, its elimination method and more
developing ways of resiliency and how can be cope up from stress on temporary

c) A general model of Stress:


Skills: Theses skills work as a competitor and focus on competitive values of
the goals. In it leaders motivate others, achieve power and influence in market
and manage the conflicts to win goal among the different organisations in


Skills: These skills work as a controller and basically depend upon the
strategies used by the managers in an organisation. In it, problems are solved
by rules and policies of the company by managing personal stress and time
efficiently. For an instance: how to detect the errors in the records?


Skills: These skills work as a creator and are necessary for the creative and
dynamic environment in which the leaders solve the problems very efficiently
and bring a positive change by employees bonding, freedom, and creating new


Skills: These skills act as a collaborator and work in a friendly manner for
people who have some common things to do. In it, leader is considered as a
mentor and people work according to the guidelines of their mentor to get success
where success address to the people’s needs and care. It also includes the
employee involvement, team building, and open communication.

b) Competing
Values Framework: It defines the leadership and management skills which are
described below: –


Skills: It includes the ability to think creatively, to understand the
complicated problems, to visualisation of an organisation and to work with the
ideas for the complicated problems. These skills help managers to choose the
best solution among the different alternatives.

Ø  Human/ Interpersonal Skills: It states the ability to
work with others in a team or in an organisation. It contains the trust, self
awareness, enthusiasm, feelings, and genuine
involvement in interpersonal relationships. for middle managers, these skills
act as a bridge between the top management and the employees.

Skills: These are the abilities, tools, or knowledge to solve the problems in
any field. Many technical skills involve training as well as experience. For an
example”: if a salesman has good selling skills to solve the problem and
to achieve the target then he may be a good sales manager because of his
technical skills in sales.

Skills of
Managers: Skills are the abilities that helps to convert the knowledge into the
required actions to achieve a goal.

It involves the steps to control the results against their goals and to do the
right efforts to achieve their goal.

In it, managers leads to their employees by motivating, communicating, guiding
and encouraging to them which helps to assist and solve the problems.

In it, manger will decide about the recruiting, selection, training, and
developing of his employees after knowing the needs of an organisation.

It is a process to organise the teams as well as resources to accomplish a goal.
In it, work is organised to all team members.

It requires the steps to achieve the goal by doing some special efforts. For an
instance: how to increase the sales or profit?

Answer a) Functions
of managers:


I'm Neil!

Would you like to get a custom essay? How about receiving a customized one?

Check it out