MOTIVATIONThe staff of any industry are key resources to that industry’s success. Human asset in the 21st century is considered the most important asset of any company (Hafiza, Shah, Jamsheed & Zaman, 2011). Employees were considered just an input to the production of the business. A research referred to as the Hawthorne Studies, conducted by Elton Mayo from 1924 to 1932, changed this way of thinking (Dickson, 1973). The thoughts that employees are just assets have been changed when the study concluded that employees are not just assets, they are the main contributors and affective factors for business production.
Motivation can be reason for people’s desires, actions and needs that they have . Motivation can also be one’s direction to behavior, or what make a person repeat a particular behaviour . A motive is something that prompts the person to act in a certain way, may also cause specific behavior. Employees are not just motivated only by money and employee behavior it is also linked to their attitudes (Dickson, 1973). To define motivation, motivation is an aspect that is approached by different work levels, from senior to junior levels, in the workplace as employees up to all other workers and people in the organization. But, it is the manager role to start the motivation process and open the door for employees to add their inputs on what does really motivates them and it should be as a strategy to achieve business goals through their main assets which are people. Garderner and Lambert (1972), defined motivation as it is about the moving employees toward doing the job and achieving the goal through rewards.
Nnabuife in 2009 , define motivation as the internal or external driving force that produces the willingness to perform an act to a conclusive end. THEORIES 1. Hertzberg’s Two-Factor TheoryThe Two-Factor Theory of motivation is also known as motivation-hygiene theory or dual-factor theory was developed by psychologist Frederick Herzberg in the 1950s where he found 2 factors that influence employee satisfaction and motivation.1. Motivator Factors – Motivator factor are factors that lead to motivation and satisfaction employees to work harder. Examples : enjoying the work, feeling recognised and career progression.2.
Hygiene Factors – Hygiene factor are factors that can lead to dissatisfaction and a lack of motivation if they are not present. Examples : benefits, salary, company policies, relationships with managers and co-workers.According to Herzberg’s he found that motivator and hygiene factors both influenced motivation, they appeared to work completely independently of each other.While motivator factors increased employee satisfaction and motivation, the absence of these factors didn’t necessarily cause dissatisfaction. Likewise, the presence of hygiene factors didn’t appear to increase satisfaction and motivation but their absence caused an increase in dissatisfaction . 2. Maslow’s Hierarchy of NeedsThe Hierarchy of Needs theory was coined by the famous psychologist Abraham Maslow in his paper “A Theory of Human Motivation”in 1943.The theory in short tells individuals’ most basic needs must be met before they become motivated to achieve their higher level of needs.
The hierarchy consists of 5 levels:1. Physiological – Physiological needs are those needs for a person to survive, such as water, food and shelter.2. Safety – including financial and personal security and health and well being.3. Love/belonging – the need for family, friends, relationship.4. Esteem – the need to be respected by others and also to be confident in what ever they do.
5. Self-actualisation – the desire to achieve everything possible,and become the most that you can be.According to hierarchy of needs theory by Maslow, you must be in good health, secure and safe with meaningful confidence and relationships before you are able to be the most that you are supposed to be. 3.
Hawthorne EffectHenry A. Landsberger was the first person to describe The Hawthorne Effect in 1950 where he noticed tendency for some people to perform better and work harder when they were being observed by a group of researchers.The Hawthorne Effect , the name came up after a series of social experiments was done on the influence of productivity and physical conditions at Western Electric’s factory at Hawthorne, Chicago during 1930’s.
The researchers who were doing this experiment where they changed a number of physical conditions during the course of the experiments including lighting, breaks, working hours . In all cases, employee productivity increased when a change was made. The researchers after the experiment concluded that employees became motivated to work harder as the response to the attention given to them, rather than the actual physical changes that are made by themselves. TRIGENTWebsite : www.
trigent.comFounded 1993Headquarters Boston, MA (US)Size 1000 to 3500 employeesType CompanyPrivateIndustryIT Services Trigent is a privately held, professional IT services company with its headquarters in U.S.
in the greater Boston area and its Indian headquarters is situated at Bangalore. Trigent is an SEI CMM Level 4 company and is ISO 9001:2008 TickIT certified.Trigent’s operating model is to conduct sales, customer relationships and front – end consulting (e.g., business case, requirements, architectures) onsite with clients and perform the detail design, development, integration, testing and quality assurance offshore at our world class development and support center in Bangalore. Trigent is focused on the customers’ who is market facing business processes such as product development, research, marketing, sales and customer service. They develop, implement and integrate systems; and leverage applications/technologies such as CRM, BI and reporting, collaboration, content management, e-commerce, SaaS, Web 2.
0, SOA, .Net, J2EE and SQL to give our clients a competitive advantage.Trigents mission is to delight there customers by providing excellence in IT services, value and results. They have built a world class and competitive team with challenging , rewarding and growth oriented work. Our values include integrity, respect for the individual, open and honest communication, partnering, innovation and excellence.
Trigent at present have around 3500 employees which includes diploid employees where they have clients like Microsoft, Oracle, Sun Tec, Cognizant, Ametek, Linkedin, Accenture, NetApp, Yahoo, Citrix, Wipro, Infosys, CapGemini etc..,In their office at Bangalore they do both staffing and software development. In which 59 employees are in the recruitment team and 220 in software development. Some of the employees need motivation to feel good about their performance and jobs .
Some employees are highly motivated by the money factor where as others find rewards and recognition motivating them . Motivation levels within the workplace will have a direct impact on the employee productivity. Trigent wanted to check their motivation level of there employees to check their areas of motivation and also to know how they can improve the weaker aspect.