• Howdo I resolve cross-cultural conflict among them?• Whatis the best way to handle communication among the team who happens to come fromdifferent Countries?• Howwill these people from different races interact on the project?• DoI give a person an opportunity to work on my team?• Howdo I interact effectively with people in my team?OftenProject Managers are faced with an enormous task of dealing with a lot ofpeople from different countries with varied colors, cultural beliefs, andideological/religious background coupled with different accents. Questions forconsideration by an average Project Manager regarding the team should be thefollowing:More thanever before, the World is now a global village and there is a constantmigration of ideas, people and information across different geographicalboundaries.Cross-culturalliteracy involves openness to change and flexibility.Every day inworkplaces throughout the world, misunderstandings develop among differentpeople working for the same company and this is usually because of the waypeople treat each other or interpret each other’s comment.
Background Projectfailures in the multicultural environment are high, which is attributable tothe additional complexity of managing cultural differences among multiculturalstakeholders. Bulk of project failures arise consequently because of inadequatecommunication.Today, oursociety is so diverse, and no doubt has resulted in creating numerous problemsfor an average project manager. Usually, the problem with verbal and nonverbalcommunication within a team is not only caused by the reluctance of ProjectManagers (PMs) to learn about the cultures of members of their team but also isbecause of the “cultural arrogance” of people from different parts of the worldwho found themselves in these countries and carry with them or loaded withtheir own ideas, terminology, and ways of doing things and do not want torespect the values of their adopted countries.
Multiculturalismin project management in the 21st century is an issue that project managersmust focus their attention on to be successful. Thorough understanding of otherpeople from other countries that work with us is a challenge that almost allproject managers face daily. And this creates problem in management due to thevaried levels of misunderstanding. Instead of running away from this problem,it must be viewed as a challenge or a positive thing and be embraced.Every largecompany or organization consists of people from all over the world.
Projectteams comprising members from culturally diverse backgrounds bring fresh ideasand new approaches to problem solving. The challenge, however, is that theyalso introduce different understandings and expectations regarding teamdynamics and integration. The question becomes how a project manager caneffectively work and in?uence a multicultural project team, at the same timebeing attentive to the diversity and creating the structure required forsuccess. Introduction